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PLANS ANALYSIS INTEGRATION OFFICE

Garrison Commander’s Executive Staff

  • Develop and integrate Garrison (G-3/5)
  • Orchestrate performance management programs
  • Build coalitions
  • Ensure customer service focus (Garrison conscience)

Welcome to Fort Sill Customer Services The Fort Sill Garrison Commander has identified that Customer Service is our primary mission to the service members, retirees, families and civilian employees on post. The Garrison Customer Service Team has developed multiple ways to show the community that we are “Serving You With Pride”!




Customer Service Officers uses multiple customer relationship and management process to determine the satisfaction of Soldiers, Family Members, Retirees, Veterans and Civilians who live, work, train and play on Fort Sill. The continuous feedback comes from sources such as 24-hour Interactive Customer Evaluation, also known as ICE comment submission, annual customer service assessments and through community forums in partnership with the Army Family Action Plan.
Customers are asked questions about services at the Fort Sill ICE page. Examples are:


  • Did the product/service meet your needs?
  • Were you satisfies with your experience at this office/facility?

The analysis of this feedback enables the garrison to focus on specific corrective actions that may include improved customer service training, or redistribution of resourcing. At the Installation Management Command level, the system provides an Army-wide measure of Installation performance. WE MEASURE SUCCESS: Through our surveys and processing of ICE comments, Fort Sill leaders get analysis of how their staff handles customer service and supports our missions. https://ice.disa.mil/

THE ULTIMATE OUTCOME: To improve performance, readiness, recruiting, and work-life balance.

“Provide analysis and advice to the Garrison Commander, staff and other officials. Provide independent assessments of programs, program alternatives and priorities. Execute short and long range planning programs and selected business improvement initiatives”.

“Provide analysis and advice to the Garrison Commander, staff and other officials. Provide independent assessments of programs, program alternatives and priorities. Execute short and long range planning programs and selected business improvement initiatives”.

“Provide analysis and advice on programs to the Garrison Commander, staff and other officials. Oversee and provide independent assessments of measurement programs, program alternatives and program priorities.”


Management Analysis Programs and Functions
  • Management Analysis Programs and Functions
  • Campaign Plan Employee Self Assessment (CPEA)
  • General data compilation and analysis of Garrison management programs
  • Army Communities of Excellence (ACoE)
  • Army Stationing and Installation Plan (ASIP)
  • Army Suggestion Program (ASP)
  • Common Levels of Support (CLS)
  • Installation Status Report (ISR)
  • Installation Status Report – Service (ISR-S)
  • Interactive Customer Evaluation (ICE)
  • Service Contract Request (SCR)

Installation Initiatives
  • Extra Mile
  • GC Brown Bag Luncheon
  • Tell the Garrison Commander